For many PECO customers, opening an electric bill has become a reminder of a challenge facing households across the country: energy is becoming more expensive.

A combination of factors — including growing electricity demand, constraints on energy supply, and increasing pressure on the nation’s power grid — has contributed to rising costs that are being felt by families and businesses alike. At the same time, the rapid growth of technologies such as artificial intelligence, electrification, and data centers is driving unprecedented demand for electricity.

Recognizing these challenges, Exelon, PECO’s parent company, recently launched The Exelon Promise, a companywide initiative focused on helping customers manage today’s energy costs while advocating for long-term solutions that can improve affordability and reliability in the years ahead.

“The Exelon Promise was launched because we share our customers’ frustration with rising energy costs,” said Mike Innocenzo, PECO’s President and CEO. “While we don’t control every aspect of our customers’ bills, we’re taking meaningful action to step up and deliver savings where we can.”

The initiative is built around a simple idea: customers need support now, but they also need a stronger energy system for the future.

For PECO customers, that means expanding access to energy-efficiency programs, providing tools that help households better understand and manage their energy use, investing in technologies that strengthen grid reliability, and working with policymakers to address the underlying drivers of rising electricity costs.

A major component of The Exelon Promise is helping customers reduce the amount of energy they use. Through rebates, energy assessments, weatherization programs, and other efficiency initiatives, PECO customers can take steps to lower monthly bills while improving the comfort and performance of their homes.

The initiative also includes advocacy efforts aimed at addressing structural issues within the energy marketplace. Exelon has called for policies that encourage additional power generation, modernize energy infrastructure, and ensure that large energy users contribute fairly to the costs associated with serving rapidly growing demand.

The urgency behind those efforts became clear through the response to Exelon’s Customer Relief Fund. The company committed $60 million to the program, including $12.5 million to PECO, to help customers struggling with energy bills, but demand was so significant that available funding was quickly exhausted. While applications are no longer being accepted, the response highlighted the financial pressures many households are experiencing and reinforced the need for broader, long-term solutions.

For PECO customers, The Exelon Promise represents a commitment to addressing energy affordability from multiple angles — through customer assistance, energy efficiency, infrastructure investment, and policy reform.

As the energy landscape continues to evolve, PECO’s goal remains clear: ensuring customers have access to reliable, resilient, and affordable energy while preparing the grid for the demands of the future.