Comcast is Using Innovation to Become More Inclusive to Customers With Disabilities

Comcast remote
Image via Comcast.
A voice remote is one of the ways Comcast uses innovation to help its customers with disabilities.

Comcast is expanding its American Sign Language video remote interpreting services pilot to six Philadelphia locations, writes Lizzy McLellan Ravitch for The Philadelphia Inquirer

In doing so, Comcast would be the first in the industry to provide this kind of service.

“It’s really allowing an individual who is deaf or a native sign speaker to come in and communicate in the language of their choice and really makes the communication more efficient,” said Tom Wlodkowski, Comcast’s vice president of accessibility.

The prelude to coming up with the service was thinking about how people with various disabilities communicate, access media, and otherwise interact with Comcast products.

In addition to closed captioning and ASL interpretation in-store, Comcast’s accessibility team has also updated its voice remote with added accessibility features.

Comcast’s accessibility team is more than a decade old and has steadily grown over the years to increase the scope of its work. 

For many, the work is personal.

However, inclusivity is the name of the game when it comes to Comcast’s approach toward its customers with disabilities.

“When you build an inclusive solution, you often build a product that’s better for everybody,” Wlodkowski said.

Read more about how Comcast uses innovation to be more inclusive for all at The Philadelphia Inquirer


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